How Can We Help You?
Owned and operated by Vigil Bound, our team is ready to answer questions about smart locks, alarm systems, safes, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your smart lock, camera, or safe does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within the 30-Day Returns window. If you need a different smart lock finish or a safe with different capacity, contact us and we will walk you through the process.
Are your smart locks compatible with my door?
Most of our smart door locks are designed to fit standard residential doors. Each product listing includes detailed specifications covering door thickness, bore size, and compatibility notes to help you confirm the right fit.
Do your security cameras work with Wi-Fi?
Many of our smart security cameras connect via Wi-Fi for remote viewing and alerts. Check each camera's product page for connectivity details, supported apps, and resolution specs.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Fast Response
Our support team aims to reply to every inquiry within one business day.
Privacy Protected
Your personal and payment information is handled with care and kept secure at every step.
Quality You Can Trust
Every smart lock, camera, and safe is selected for reliable performance and durable construction.
30-Day Returns
Not the right fit for your setup? Our 30-Day Returns window is backed by our Return Policy.
